I’ve recently dived into David Goggins’ book – ‘Can’t Hurt Me’. It’s a fascinating, and heartbreaking read. However, there was one quote at the start of the book that stood out for me:
“Human beings change through study, habit and stories.”
In an organisational context, we rely on ‘study’ (i.e., training) an awful lot, ‘habit’ a little (i.e. reinforcement programs), and ‘stories’ almost never.
Perhaps we should rebalance that.